Cancellation policy

Individual Sessions:

Cancellations with full refund: Must be made at least 7 days in advance.

Cancellations with partial refund: If canceled less than 7 days in advance, 50% of the session cost will be charged.

No refund: Same day cancellations will not be refunded.


Retreats and Special Events:

Cancellations with full refund: Must be notified at least 14 days in advance.

Cancellations with partial refund: If canceled between 7 and 14 days before the event, 50% of the total cost will be retained.

No refund: Cancellations within 7 days prior to the event will not be refunded, except in justified emergencies.

Training and Courses:

Cancellations with full refund: Must be made at least 30 days in advance.

Cancellations without refund: Cancellations within the previous 30 days are non-refundable, although it is allowed to transfer registration to another person.

Refund Policy

Individual Sessions:

Full refunds: For cancellations at least 7 days in advance.

Partial refunds: Cancellations less than 7 days will receive a 50% refund.

No refund: Same day cancellations will not be refunded.

Retreats and Special Events:

Full refunds: For cancellations made at least 14 days in advance.

Partial refunds: Cancellations within the previous 14 days will receive a 50% refund.

No refund: Same day cancellations will not be refunded, except in justified emergencies.

Training and Courses:

Full refunds: Cancellations at least 30 days in advance.

No refund: Cancellations within the previous 30 days are non-refundable, but transfer of registration to another person is allowed.


Individual Sessions:

Modifications must be made at least 72 hours in advance without penalty.

Changes within the previous 72 hours incur an administrative fee.

Retreats and Special Events:

Modifications at least 7 days in advance without penalty.

Changes within the previous 7 days are subject to availability and possible additional charges.

Training and Courses:

Changes at least 14 days in advance without penalty.

Modifications within the previous 14 days are subject to approval and possible additional charges.

Procedure to Cancel or Modify Reservations

Contact: Send cancellation or modification requests by email to or call +34 614 366 267.

Confirmation: All requests must be confirmed in writing (via email) by the Sanela Čović team to be valid.


Force Majeure: In cases of force majeure, such as medical emergencies or natural disasters, cancellations will be evaluated on a case-by-case basis and full or partial refunds may be issued depending on the specific situation.

Additional Information

International Transactions: Refunds may be subject to additional bank transaction fees, which will be deducted from the refund amount.

Processing Time: Refunds will be processed within 7 business days of cancellation confirmation.

Terms of collaboration and service

I understand that my success depends on my own commitment to improving my situation for which I came here. I know that Sanela Covic does not prescribe or treat any physical and/or mental illnesses and I do not consider her responsible for them. I release you from any liability associated with my session. I agree to inform Sanela of any physical and/or mental illness that may affect her work with me. I understand that our sessions can result in healing. I authorize this form to be used for all future sessions. I agree to pay full compensation for each appointment canceled with at least 72 hours notice, excluding emergencies. The information provided above and throughout the consultation is/will be, to the best of my knowledge and belief, complete and correct. I understand that all information included in this agreement and shared during treatment will remain confidential and will be used only for therapy purposes, except at times when the therapist believes there may be risk to me or another person.

Data Protection

In order to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and following the Recommendations and Instructions issued by the Spanish Data Protection Agency (A.E.P.D.), YOU ARE INFORMED: • The personal data requested and provided by you are incorporated into a privately owned file whose responsible and sole recipient is Sanela Covic. • Only those data strictly necessary to adequately provide the requested services will be requested, and it may be necessary to collect contact data from third parties, such as legal representatives, guardians, or persons in charge designated by them. • All data collected has a commitment to confidentiality, with legally established security measures, and under no circumstances are they transferred or processed by third parties, natural or legal, without the prior consent of the client, guardian or legal representative, except in those cases in which it is essential for the correct provision of the service. • Once the relationship between the professional and the client has ended, the data will be archived and preserved for a minimum period of 3 months, after which it will remain archived or, failing that, will be returned in full to the client or legal authorized representative. • The data I provide will be included in the Treatment called Sanela Covic Clients, for the purpose of managing the contracted service, contact…, all procedures related to clients and I express my consent. I have also been informed of the possibility of exercising the rights of access, rectification, cancellation and opposition, indicating this in writing to Sanela Covic at

Legal warning

Privacy Policy At Sanela Covic we process the information you provide us in order to provide you with the requested service and perform your billing. The data provided will be kept as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations and address possible responsibilities that may arise from fulfilling the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information about whether we are processing your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing before Sanela Covic, at the email address info@, attaching a copy of your ID or equivalent document. Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 – 28001 for these purposes. Madrid. Likewise, we request your authorization to offer you products and services related to those contracted and to retain you as a customer.” GENERAL DATA In accordance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we make the following data available to you: On the website there is a series of informative content about the content of the website or explanation of the activity. Its main objective is to provide customers and the general public with information related to the company, the products and services offered (this can be modified depending on the activity to which the company is dedicated). PRIVACY POLICY In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the user is informed that all the data provided to us will be incorporated into a file, created and maintained under the responsibility of (company name) The confidentiality of your personal data will always be respected and will only be used for the purpose of managing the services offered, responding to requests you make, carrying out administrative tasks, as well as sending technical, commercial or advertising information by ordinary or electronic means. . To exercise your rights of opposition, rectification or cancellation, you must write to us at the following email or call us at 614 366 267. TERMS OF USE The conditions of access and use of this website are governed by current legislation and by the principle of good faith, with the user committing to make good use of the website. Conduct that goes against the law, rights or interests of third parties is not permitted. Being a user of the website (company website) implies that you acknowledge having read and accepted these conditions and what is extended by the applicable legal regulations on this matter. If for whatever reason you do not agree with these conditions, do not continue using this website. Any type of notification and/or claim will only be valid by written notification. RESPONSIBILITIES Sanela Covic is not responsible for the information and content stored in forums, social networks or any other means that allows third parties to publish content independently on the provider’s website. However, taking into account art. 11 and 16 of the LSSI-CE, Sanela Covic undertakes to remove or, where appropriate, block any content that could affect or contravene national or international legislation, third-party rights or morality and public order. Nor will the company be responsible for any damages caused by failures or poor configurations of the software installed on the Internet user’s computer.All responsibility is excluded for any technical incident or failure that occurs when the user connects to the internet. Likewise, the absence of interruptions or errors in accessing the website is not guaranteed. Likewise, Sanela Covic reserves the right to update, modify or delete the information contained on its website, as well as its configuration or presentation, at any time without assuming any responsibility for it. INTELLECTUAL AND INDUSTRIAL PROPERTY Sanela Covic is the owner of all rights to the digital publication software, as well as the industrial and intellectual property rights related to the content included, with the exception of the rights to public products and services that are not property. of this business. No material published on this website may be reproduced, copied or published without the written consent of Sanela Covic. All information received on the website, such as comments, suggestions or ideas, will be considered transferred to Sanela Covic free of charge. Information that CANNOT be treated in this way should not be sent. All products and services on these pages that are NOT the property of Sanela Covic are registered trademarks of their respective owners and are recognized as such by our company. They only appear on the Sanela Covic website for promotional and information gathering purposes. These owners may request modification or deletion of information that belongs to them. APPLICABLE LAW AND JURISDICTION These general conditions are governed by Spanish legislation.For any dispute that may arise related to the website or the activity carried out on it, the Courts of (place where it is easiest for the company to reach, normally it is the city in which it is located) will be competent, waiving expressly the user to any other jurisdiction that may apply.